Philippine E-Journals

An Analysis of the Experiences of Guests in Different Types of Hotels in Metro Manila

Mark Anthony Y. Bengco | Hazel Q. Capili | Mharence Airish C. Dela Cruz | Edrieanne A. Lao | May Abigail F. Manaor

 

Abstract:

Hotels are a place of relaxation and bliss. They offer a lot of amenities and mesmerizing views. In Metro Manila, there is an abundance of hotels which provides a comforting place for local and foreign tourist. These hotels do differ in the class of services they provide and this is manifested by their star rating. Given such notion, an analysis on the hotel guests’ experiences in different types of hotel in Metro Manila was conducted in this study.