THE LEVEL OF CUSTOMER SATISFACTION ON FOOD QUALITY AND QUALITY SERVICE OF MANG INASAL, HALANG CALAMBA CITY

Brainelyn  M. Carreon,; Maricar  S. Ledesma,; Christian Marvin  P. Drije,; Wilma Weng  P. Casalme,

THE LEVEL OF CUSTOMER SATISFACTION ON FOOD QUALITY AND QUALITY SERVICE OF MANG INASAL, HALANG CALAMBA CITY

Brainelyn M. Carreon | Maricar S. Ledesma | Christian Marvin P. Drije | Wilma Weng P. Casalme

Discipline: Hotel and Restaurant Management

Abstract:

The study identified the level of customer satisfaction on food and service quality offered at Mang Inasal Restaurant. Food quality was examined in terms of appearance, taste, temperature, portion size, texture and doneness while service quality was looked into in terms of reliability, responsiveness, assurance, empathy and tangibility. Customer respondents were selected using quota sampling technique.