Philippine E-Journals

Mediating Role of Employee Empowerment on the Relationship between Servant Leadership and Job Satisfaction

Joezel B. Gara

 

Abstract:

Bank employees should be empowered to do their jobs and keep up with the changing demands of the industry. With this, the aim of this study was to determine the significance of the mediating effect of employee empowerment on the relationship between servant leadership and job satisfaction in the banking industry. This study used quantitative-descriptive-correlational method and considered 400 rank and file commercial and universal bank employees as respondents. Moreover, sets of survey questionnaire were used as instruments to obtain the pertinent data. Pearson Product-Moment Correlation was employed to determine the level of significance of the relationship between servant leadership and job satisfaction when mediated by employee empowerment. Likewise, hierarchical regression was used to analyze the mediating effect of employee empowerment on the relationship between servant leadership and job satisfaction. The findings revealed that the over-all level of servant leadership, empowerment and job satisfaction of bank employees were high. Finally, servant leadership and job satisfaction were partially mediated by employee empowerment.