The Role of Customs Brokers in Mediating Transactions Between Manufacturing Companies and the BOC
Jan Rei V Almo | Jezabel L Alves | Gerrylyn V Bautista | Ma. Anna Corina G Kagaoan
Discipline: management studies
Abstract:
Customs brokers are intermediaries between traders and customs authorities. Their
knowledge of customs laws and processes and their work experience in the trade can be
helpful for both. This paper presents the analysis of the importers, as represented by
manufacturing companies and customs officers, on the crucial role of customs brokers in the
facilitation of trade, prevention of smuggling, and interpretation of customs and tariff laws. It
also examines the significant difference in the respondents' perception when grouped
according to their profile. The data among 65 customs officers and 65 manufacturing
employees involved in import and export processes were collected using a quota sampling
technique. A quantitative approach was utilized to satisfy the objectives of the study. This study
intends to assess the different roles of customs brokers and develop recommendations to the
Chamber of Customs Brokers, Inc. (CCBI) to improve customs brokers' involvement and quality
of service. The result of this study indicates there is no significant difference in the respondents'
perception of the importance of customs brokers' role irrespective of their involvement in
customs trade and years of employment.
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