Home⇛bukal: The Official Research Journal of LCBA Master of Arts in Education⇛vol. 1 no. 3 (2025)

Corporate Culture, Employee Engagement and Job Performance in Business Process Outsourcing Company

Ronben V. Aguiflor

 

Abstract:

This study identified how Infosys Philippines' business process outsourcing workers' engagement and job performance were related to corporate culture. A descriptive-correlational research design was used for the study. The purpose of this study was to ascertain how corporate culture manifests itself in terms of performance improvement, social responsibility, and management leadership. Conversely, the degree of commitment and professionalism among employees was also determined. Finally, the leaders evaluated the workers' job performance based on their timely output, communication, and task proficiency. 132 respondents (100%) from the Infosys Philippines operation team in Bonifacio City, Taguig, were chosen by total enumeration sampling. Survey questionnaires served as the tool for collecting the required data, which was validated by specialists and had a content validity index of 1.00 before data collection. It also underwent tests for dependability. Additionally, Cronbach's Alpha Reliability coefficients for job satisfaction, employee engagement, and corporate culture were .815, .859, and .846 correspondingly. These results are all considered valid and reliable. The study's findings demonstrated a significant correlation between employee engagement and the degree of corporate culture manifestation. R values of .172 and .262 were considered to have a low positive correlation. Furthermore, it demonstrated the significance of the relationship between job performance and corporate culture, with r values of .177, .205, .158, and .254 indicating a low positive correlation. Based on the implication, employees become more professional, committed, and productive when the workplace culture is positive. A program that can bridge the gaps and meet the needs of the employees was proposed.



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