AN ANALYSIS OF COCO BEACH ISLAND RESORT&rsquo;S ORGANIZATIONAL PERFORMANCE FROM THE LENS OF ISO 9001:2008 EIGHT QUALITY MANAGEMENT PRINCIPLES

Zandra  N. Maningas,; Aila Marie  M. Calayan,; Joanna Marie  V. Salonga,; Katerina  F. Livanos,

AN ANALYSIS OF COCO BEACH ISLAND RESORT’S ORGANIZATIONAL PERFORMANCE FROM THE LENS OF ISO 9001:2008 EIGHT QUALITY MANAGEMENT PRINCIPLES

Aila Marie M. Calayan | Katerina F. Livanos | Joanna Marie V. Salonga | Zandra N. Maningas

Abstract:

The research aimed to 1) ascertain the level of understanding of the employees of the eight management principles of ISO 9001:2008; 2) determine the importance level of principles affecting the competitiveness of the resort as perceived by the employees; 3) identify procedures or approaches implemented by Coco Beach Island Resort to attain organizational performance; and 4) identify policy interventions that can facilitate organizational performance from the lens of ISO 9001 Eight Management Principles.