Roselle M. Simon | Rosse Lyn A. Bautista | Angelica G. Umandal | Maria Aurea T. Princena
Discipline: Education
Nowadays, the hospitality industry focuses on external customer satisfaction to the neglect of internal customer satisfaction which must also be satisfied to extend quality service to the guests. This study assessed the services in the dining area of Millie’s Restaurant through survey. Interview with an internal customer who was an employee and with the restaurant manager was conducted. Observation was made through checklist on the compliance of the staff in following the standard service.
ISSN 1908-3866 (Print)
Philippine E-Journals
