Philippine E-Journals

POLICING FOR PEOPLE: JOB PERFORMANCE OF POLICE DESK OFFICERS IN SELECTED POLICE PRECINCTS IN DAVAO CITY

Franciz B. Regidor | Paulino Y. Mendoza Jr. | Raffy S. Tabunares | Kari Ann V. Bitgue

 

Abstract:

The growing population of Davao City entails more people would need the services of the police. It is therefore necessary to determine the job performance of Police Desk Officers, particularly in the views of those who have personally brought concerns to police stations. This quantitative study using descriptive survey design involved disseminating questionnaires among 30 Holy Cross of Davao College community members. Results showed that formal reports and complaints that reach police stations in Davao City are more common among females than males. The community commonly fall victims to property crimes than person crimes, alarms and disturbances. Among the police stations in Davao City, Sta. Ana Police Station receives most of the complaints from HCDC community members. The HCDC community perceived the performance of police desk officers in selected police precincts of Davao City as good. No significant difference was found in the perception of the HCDC community on police desk officers’ job performance when they are grouped according to sex, reason for contacting the police, capacity in contacting the police and police station. Therefore, these factors do not influence the job performance of the Davao City Police Desk officers. Results implicate that regardless of complainants’ background and the police station reporting to, police desk officers provide almost the same service. Generally, police desk officers are attentive, reliable, responsive, competent, well-mannered and fair.