Philippine E-Journals

Library Users and their Satisfaction Level on Library Service

Lilian B. Dupa | Genevieve Vivero | Fatima Hare | Felicitas Vicitacion

 

Abstract:

This quantitative-descriptive study aimed to evaluate the satisfaction level on library service in University of the Immaculate Conception - Bonifacio campus. Four hundred selected library users composed of administrators, faculty and college students were considered as respondents of the study. A research questionnaire was used to obtain the pertinent data was validated by three head librarians from other academic institutions and was also tested and yielded a Cronbach alpha coefficient of .915. The areas evaluated were physical facilities, library holdings, information and communication technology, user education and library staff. Results revealed that the users were satisfied with the library holdings; however, there were some parts of the collection that needed to be improved like the audiovisual materials. The respondents were satisfied with the amenities in the library such as lighting and the use of automation system; however, they were least satisfied to the sufficiency of the number of tables. Also, they had manifested satisfaction on the availability of destiny library manager, automation system but they were least satisfied with the speed of the internet connection and lacked knowledge on the use of online public access catalog (OPAC). Further, respondents were satisfied with the user education service; however, they were dissatisfied with the rules and regulations on the use of website. Hence, improvement was needed.