Philippine E-Journals

Skills in the Hotel and Restaurant Workplace Millennials’ Self Assessment

Angel Mae E. Germina | Mary Joy J. Lantin | Wilma C. Parado

 

Abstract:

Hotel and Restaurant Industry is an important category in the hospitality industry. It is broader than most other industries as it is considered as one of the fastest growing industries. In this context, skills of the employees served a huge role in working in the industry because it influenced the performance of the employees. The aim of this study was to measure the level of millennials’ skills in terms of their leadership, communication, technical and problem solving skills. It was found out that skills of the employees have a huge impact on how they perform inside the hotel and the restaurant workplace.