Philippine E-Journals

Motivational Practices Towards Employees Retention in the Business Processing Outsourcing (BPO) Industry

ILDEFE T VILLANUEVA

 

Abstract:

This study sought to determine the motivational practices towards employee retention in the Business Processing Outsourcing (BPO) industry in Dumaguete City, Philippines involving BPO respondents. The study used the descriptive-correlation method. It utilized the survey questionnaire in determining the motivational practices the BPO industry in Dumaguete City has employed toward their employees to sustain workers’ retention. The findings indicate that majority of the respondents have been in their adulthood stage, single, and are mostly female categorized as Generation Y workers who have been enticed to work as call center agents in the different BPO companies in the city. In conclusion, the motivational practices employed by the BPO companies toward their employees considered to be millennial in Dumaguete City have an impact on employee retention in the company and have a significant relationship between the extent of company effort and extent of impact on employee retention in terms of organizational strategies, organizational cultures, organizational benefits, and overall variables has been established. As a recommendation, an effective formulation of engagement and retention strategies be done to reduce attrition common to Generation Y employees in the BPO Industry.