Philippine E-Journals

Passengers Satisfaction on the Services of Nasipit International Seaport

GRACE FER D TABLON | BABY JANE C ALBARICO | ENRIKKA JANE TAMAYO | Ian S. Tampan

 

Abstract:

Measuring the Quality of Service in an International Seaport tends to enhance staff and employee’s performance. The main purpose of this research is to assess the passenger’s satisfaction with International Seaport. The study Crime prevention, criminal justice, Barangay peacekeeping action team, Philippines used descriptive research method which involves gathering data and collecting information survey. The result shows that the services of International Seaport are moderately satisfied the passengers. In accordance whereas, this is the State policy that promotes high standards of conduct in public service and that public officials and employees at all times respond to people who fulfill their responsibilities with full responsibility integrity, capacity, and loyalty, act with patriotism and justice. According to the Service Quality Theory of Torain (2013) states that the quality of the service should be enhanced to satisfy customer expectations of services received. Therefore, staff and employees should have enhanced facilities and continue to exert effort in serving their customers.