Philippine E-Journals

Quality Management System: A Strategic Response to Attaining Academic Excellence

Elizabeth E. Figueroa

Discipline: Business

 

Abstract:

This study sought to assess the returns of the Quality Management System (QMS) in relation to Capitol University’s quest for excellence covering School Year 2005-2009. Using the descriptive method of research and statistical treatment, it assessed the quality of design, quality of conformance and quality of performance of the Quality Management System of this university located in Cagayan de Oro City, Northern Mindanao, Philippines. Findings revealed that this university’s QMS has constantly implemented and maintained management responsibility; has at all times implemented and maintained its human resource quality management; and that QMS has often achieved its product realization. Implementation and constant monitoring of QMS find satisfaction in the university’s employees.