HomeAni: Letran Calamba Research Reportvol. 1 no. 1 (2011)

A Study of Employment Cycle of Cabin Attendants in Philippine Airlines

Gemson Ann D. Jarligo | Lovely Eve D. Moldez | Rocille M. Sinchongco

Discipline: Tourism



Using descriptive method, this study determined and described the employment cycle of cabin attendants in Philippines Airlines (PAL). It focused mainly on the hiring, retention, and end of employment of cabin attendants. Training programs of Philippine Airlines were also described in the study. The key informants of the study were the three representatives from the Human Resource Department of the establishment.


Results showed that PAL provides sufficient benefits for its cabin attendants. A domestic cabin attendant has 650 hours flying time in one full year while an international cabin attendant has 820 hours of flying time per year. Cabin attendants are first assigned to domestic flights and after a year, he/she may be transferred to international flights or to any ground position. Philippine Airlines also provides different payments like the per diem, field reserve pay, and productivity pay for its cabin attendants. This includes their meal allowances while they are away from home. When it comes to terminating employees, the airline usually refers to the labor code of the Philippines. In terms of its hiring process, the airline prefers direct hiring.


Philippine Airlines is recommended to be a potential employer to tourism graduates because the company provides sufficient benefits that enable employees to support their daily needs. At the same time, PAL also provides good working environment and refresher courses to its employees. It can also be good host company for students who are conducting research about airlines industry.