Philippine E-Journals

Job Satisfaction and Professionalism of Selected Licensed Customs Brokers in Parañaque City

Darryl B. Degracia | Norielle C. Capuyan | Duane Jasper R. Vizcarra

 

Abstract:

The increasing trade volumes in the Philippines have made the Customs Brokers' work a very demanding one. Amidst this are the controversies of corruption in the Bureau of Customs, the main government agency tasked to facilitate trade, which affected the public perception to the Customs Brokers' profession. Thus, in order to shed light and provide concrete statistical evidence, the level of job satisfaction and level of professionalism of the selected Licensed Customs Brokers in Parañaque City was determined in this study. The level of job satisfaction was assessed in terms of: pay; promotion; supervision; fringe benefits; contingent rewards; operating procedures; co-worker; nature of work; and communication. The level of professionalism perception of the Licensed Customs Brokers clients were also sought and compared to the perception of the Licensed Customs Brokers themselves to find out if there was a significant difference. The Licensed Customs Brokers and their respective clients were grouped according to their respective profile and subsequently, their level of professionalism perception was compared in order to see if there was a significant difference. Lastly, the significant relationship between level of job satisfaction and level of professionalism of the Licensed Customs Brokers was investigated. Two (2) sets of standardized questionnaires were used in gathering the necessary data and the following statistical tools were used in the treatment of the obtained data: Percentage; Analysis of Variance (ANOVA); Independent sample t-test; Weighted Mean and Pearson r correlation. It was found that in terms of pay, promotion, supervision, fringe benefits, contingent rewards, co-workers, nature of work and communication the selected Licensed Customs Brokers were satisfied and they were dissatisfied with the operating procedures. The level of professionalism perception of the Licensed Customs Brokers and their respective clients were the same which was said to be high. There was no significant difference in the level of professionalism perception of the Licensed Customs Brokers when they were grouped according to position, monthly salary, and ports of operation; however, there was a significant difference when they were grouped according to their years of experience. With regards to the clients, when they were grouped according to their sector and place of transaction, there was no significant difference in their level of professionalism perception; however, when they were grouped according to their nature of transaction with the Bureau of Customs and years in transacting with a Licensed Customs Broker, there was a significant difference. Lastly, it was found out that there was no significant relationship between the level of job satisfaction in terms of the nine (9) facets and the level of professionalism of the selected Licensed Customs Brokers in Parañaque City.