HomeBENCHMARK: College of Business Research Journalvol. 3 no. 1 (2018)

Evaluation of On-The-Job Training Placement Brokerage Firms as Perceived by AIMS BS Customs Administration Graduates

Roville P. Nisorrada | Viernie D. Alvarez | Laurence H. Navarro | Edel M Zambrona



A student of Customs Administration must undergo an On-The-Job training wherein the theoretical knowledge will be put into actual application. Customs brokerage, along with the other companies engaged in imports and exports, act as a stepping stone for future Customs Brokers. However, the performance of the brokerage companies as a training ground depends on the outcome of their trainees. The study looks on their learnings in terms of the workplace environment, relationship with other employees and dealing with clients; their achievement of core Customs Broker works as applied on their respective companies; final grades in their On-The-Job Training performance; and significant relationship of the level of achievement and final grades in OJT. The study applied both qualitative and quantitative research design and utilized convenience sampling. An interview and survey questionnaire was used and distributed to the BSCA graduates of the school year 2012-2013. In analyzing the data, percentage was used to determine the distribution of the final grades of the respondents in their OJT; weighted mean, to determine the level of achievement of core Customs Broker works of the respondents; and Pearson “r” to determine the relationship between the level of achievement and final grades of the respondents. Majority of the respondents appeared to be satisfied with their work environment and the employees within the companies have helped, motivated and taught them throughout their training. Though, most of the respondents did not experience to deal with the companies' clients. The respondents appeared to have mostly achieved in terms of acting as consultant and customs declarant during their training, with a weighted mean of 3.67 and 3.65 respectively. Nonetheless, respondents resulted to be moderately achieved in terms of representing importers and exporters before private and government agencies with a weighted mean of 2.50. It also shows that the final grade is related to the respondents' level of achievement. As concluded, the BSCA graduates have done well in their OJT and learned to adapt and relate the theory to actual with support from their workplace as well as their superiors and trainers. Furthermore, the trainees appear to have less exposure in dealing with the clients. Therefore, the companies where the BSCA graduates are placed should likely be retained.