Philippine E-Journals

Assessing the Role of Information System Success in Consumer Behavior in the Use of Mobile Payment in M-Commerce

Mark Anthony L Pelegrin

 

Abstract:

The rise of m-commerce has brought tremendous changes to both businesses and consumers. User’s perceptions of the benefits of using a new system are based on their judgment of the system, information and service quality. The researcher seeks to assess the role of information system success in consumer behavior in the use of mobile payments in m-commerce in one of the cities in Cavite area. This study sample consisted of 405 respondents using purposive and quota sampling with descriptive quantitative design, and the instrument used was a survey- questionnaire, analysis of variance, multivariate analysis of variance and independent sample t-test were considered as the statistical techniques that will help determine the consumer behavior in the use of mobile payment in m-commerce. The findings of this study provide several important implications for m-payment use in m-commerce research.