Philippine E-Journals

PIT CREW EMPLOYEE PERFORMANCE

Henry M. Yap

 

Abstract:

The study determined the performance of pit crew employees among four gasoline stations in Davao City based on level of job performance in terms of customer orientation and selling skills. Customer orientation was determined in terms of customer relations and service orientation, while, selling skills was determined in terms of technical knowledge and salesmanship. The research was conducted in a non-contrived setting utilizing a descriptive-survey design. The study used forced enumeration as a sampling technique with 30 pit crew employees as participants. A researcher-made questionnaire validated by experts with an obtained reliability index of a=.937 was used. Results showed that customer orientation, service orientation and job performance rating among pit crew employees were high. Specific performance indicators such as customer relationship, service orientation, technical knowledge and salesmanship were also high. Findings called for further trainings for pit crew employees especially on technical knowledge and customer relationship which were important aspects in increasing sales.