The study aimed to determine the current state of the management information system in a provincial hospital. It focused on determining the status of the hospital information processes, quality of the information processes, and the problems encountered in the seven departments of medical services. Moreover, it determined the significant difference in the quality of information services among the seven sections in the medical service. This research was primarily a descriptive assessment institutional study which used both qualitative and quantitative data. Universal sampling was used to include the 40 medical personnel. Results showed that all the seven sections were moderately efficient in so far as the eight hospital information processes are concerned. In terms of accuracy, completeness and adequacy, the out-patient section was rated very good while the other six sections were rated good in implementing the eight hospital information processes. The quality of timeliness of the records section was poor but the other sections were considered good. There were varied and numerous problems with the current information processes system of the hospital categorized into hospital information processes and other related problems such as facilities, funds, system, training and the people (patients and staff). There was a significant difference in the quality of information services in the different dimensions of medical services. Results highlighted implications for adopting an integrated hospital information system.
ISSN 2012-3752 (Print)
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