This study was designed to evaluate and assess the effectiveness and efficiency of the internal control practices in the areas of revenue, billing, and cash collection cycle of a medium-sized Medical Center in Calamba City, Laguna by reviewing its internal control practices.
The study employed descriptive research design using the evaluative developmental approach. Primary data were gotten from the staff of Medical Center associated in the revenue, billing, and cash collection cycle through interview, observation, and internal control questionnaire. In addition, the center’s existing internal control practices were compared with the policies and procedures of other medical centers.
It was found out that although the Center gained a positive response from the respondents who answered the Internal Control Questionnaire Assessment for Revenue Cycle System; its existing internal control practices were not effective because not all the employees have enough knowledge on the system. These were seen in the inconsistencies on the responses of the respondents in the interview and questionnaire. There were also some weak points in the current implementation of policies and procedures of its revenue cycle.
As a result, the study forwarded a number of recommendations that would hopefully help the Center improved its current system. Few of which were the following: