Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 4 no. 7 (2022)

Problems Encountered by Teachers and the Readiness of Students for National Competency Assessment in Food and Beverage Services

Richin Benitez | Elvis P. Patulin | Romel C. Mutya

Discipline: Education

 

Abstract:

This study assessed the problems encountered by teachers and the readiness of senior high school students majoring in Food and Beverage Services (FBS) to take the National Competency Assessment (NCA). The study used a descriptive research design with a survey questionnaire as the primary data gathering instrument. Data were gathered from ten (10) teachers and sixty (60) students in FBS. The study revealed that the teachers observed problems in class participation, test performance, project making, and attendance of the students; they also observed problems in the classroom regarding books and references, tools and equipment, space, and lighting and ventilation. The students agree that they are ready to take the NCA in FBS in terms of preparing the dining room/restaurant area for service, welcoming guests, taking food and beverage orders, promoting food and beverage products, providing food and beverage services to guests, providing room service, and receiving and handling guest concerns. A significant difference among the ratings of the respondents in their readiness to take the NCA was found, and there is a significant relationship between problems encountered by teachers and the readiness of the students to take the NCA. It is generally concluded that the more problems the teachers have experienced, the more the students are not ready to take the national competency assessment. It is recommended that the administrators address the general issues and concerns of the teachers in FBS to deliver the necessary knowledge and skills to their students.



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