Discipline: Human Resources Management
This study made use of a survey instrument which employed items from the notices of different companies looking for hospitality practioners. The questionnaire highlighted the different skills needed by the industry. The results showed that the fourth-year Hotel and Restaurant Management (HRM) students were only ‘good’ in the following areas: knowledge, skills and attitudes. The study implies that the students were not adequately prepared to meet the needs, demands, and challenges of the hospitality industry.