HomeInternational Journal of Multidisciplinary: Applied Business and Education Researchvol. 4 no. 11 (2023)

Digital Marketing Strategy for Medical Supplier Company in Covid-19 Pandemic Era

Nailul Mona | Yassmine Audini

 

Abstract:

In the covid-19 global pandemic era, many countries apply restriction for many offline activities in order to prevent virus spread. This affected many business and force them to go online. Every business have to adapt and adopt technology within this pandemic situation. One of the business whose product demand are increasing, is a medical supplier company. But this increase not only in the matter of demand, but also competitor and product variation. Existing company should run digital transformation to secure and expand their position on the market. This paper explain digital marketing communication strategies which conducted by medical supplier company in covid-19 pandemic era. The company make use of some platform for the initial digital marketing strategy, such as social media activation, company website, and e-commerce. Result shows that digital marketing plays important role for product sales escalation. Company can promote their business and establish customer relationship through various digital channel. However, e-commerce strategy seems more challenging for medical supplier company. This paper could help other business to determine their suitable digital marketing communication strategy.



References:

  1. Končar J, Grubor A, Vučenović S, Marić R (2021) Exploring E-retailing in the Danube Region countries: A study on internet purchasing. J. Retail. Consum. Serv. 59:102383. https://doi.org/10.1016/j.jretconser.2020.102383
  2. Autry A (2018) Loyalty statistics: the ultimate collection. [ http://blog.accessdevelopment.com/index.php/2013/11/the-ultimate-collection-of-loyalty-statistics ], Retrieved January 4, 2021.
  3. Kotler P, Pfoertsch W. Basics of Ingredient Branding. In: Kotler P, Pfoertsch W, eds. (2010) Ingredient Branding. Berlin Heidelberg: Springer. 15–53. https://doi.org/10.1007/978-3-642-04214-0_2
  4. Azali FN, Wahyudin M, Suyantohadi A (2020) Customer decision making analysis in choosing the emarketplace which provide food products. Agroind. J. 7(1):447–451.
  5. Martilla JA, James JC (1977) Importance-performance analysis. J. Market. 41(1):77–79. https://doi.org/10.2307/1250495
  6. Aigbedo H, Parameswaran R (2004) Importance-performance analysis for improving quality of campus food service. Int. J. Qual. Reliab. Manag. 21(8):876–896. https://doi.org/10.1108/02656710410551755
  7. Obonyo GO, Ayieko MA, Kambona OO (2012) An importance-performance analysis of food service attributes in gastro-tourism development in Western Tourist Circuit, Kenya. Tour. Hosp. Res. 12(4):188–200. https://doi.org/10.1177/1467358413491132
  8. Mujiya Ulkhaq M, Wijayanti WR, Kusumawati A, Aulia FS, Wijayanti RS, Wiganingrum R (2017) Combining the eTransQual scale and importance-performance analysis to assess service quality of online shopping. 4th Int. Conf. Ind. Eng. Appl. 2017:146–150. https://doi.org/10.1109/IEA.2017.7939196
  9. Selvabaskar S, Karthika MP (2015) Importance - Performance analysis of retail factors for a fashion apparel retailer in Tamilnadu. Int. J. Eng. Manag. Res. 5(2):535–540.
  10. Chien TK, Wang NC, Yang KC (2015) The different attribute of online store-an industrial perspective. Int. J. Inf. Sci. Manag. 13(SpecialIssue):27-45.
  11. Chung K, Shin J (2008) The relationship among e-retailing attributes, e-satisfaction and e-loyalty. Manag. Rev. Int. J. 3(1):23-45.
  12. Sellapan P, Shanmugam K (2020) Catering to caterers: Expectations and satisfaction of restaurant partners from food online order and de-livery (FOOD) operator. Int. J. Manag. 11:2637–2659.
  13. Chen YH, Hsu IC, Lin CC (2010) Website attributes that increase consumer purchase intention: A conjoint analysis. J. Bus. Res. 63(9–10): 1007-1014. https://doi.org/10.1016/j.jbusres.2009.01.023
  14. Wahyono T (2012) Analisis Statistik Mudah Dengan SPSS 20. Jakarta: PT Elex media Komputerindo.
  15. Nugraha MH, Antari NKAJ, Saraswati NLPGK (2019) Uji validitas dan reliabilitas adaptasi lintas budaya modifikasi northwick park neck pain questionnaire versi Indonesia pada mechanical neck pain. MIFI. 7(3):1–4.
  16. Budiastuti D, Bandur A (2018) Validitas dan Reabilitas Penelitian. Jakarta: Mitra Wacana Media.
  17. Tannady H (2018) Mengkaji kepuasan pelanggan terhadap kualitas layanan e-commerce dengan menggunakan metode importance performance analysis 3 dimensi. J. Bus. Appl. Manag. 11(2):116–135. http://dx.doi.org/10.30813/jbam.v11i2.1349
  18. Wong MS, Hideki N, George P (2011) The use of importance-performance analysis (IPA) in evaluating Japan’s e-government services. J. Theor. Appl. Electron. Commer. Res. 6(2):17–30. https://doi.org/10.4067/S0718-18762011000200003
  19. Andry JF, Christianto K, Wilujeng FR (2019) Using webqual 4.0 and importance performance analysis to evaluate e-commerce website. J. Inform. Sys. Eng. Bus. Intel. 5(1), 23. https://doi.org/10.20473/jisebi.5.1.23-31