Philippine E-Journals

Satisfaction Assessment among School of Education, Arts and Sciences Students of Universidad de Zamboanga

Lourdes Dayot | Mercedes Bejerano

 

Abstract:

This study aimed to assess the satisfaction of the School of Education, Arts and Sciences students towards the service quality delivered by their university. Specifically, it answered the following questions: What is the demographic profile of the respondents? What is the level of satisfaction among respondents in terms of instruction quality, school facilities, and school services; Is there a significant difference in the level of satisfaction among students when their profile is considered? One hundred and three (103) student-respondents participated in this study. The findings revealed that the majority of the respondents are Tausug female sophomore students who are enrolled in the Bachelor of Elementary Education program. Their level of satisfaction in terms of instruction and facilities is very high and in terms of services, their satisfaction level is high. Moreover, the study also found that there is no significant difference in the level of satisfaction of the respondents in terms of instruction and facilities when they are grouped according to their profile. However, their level of satisfaction in terms of services differs. Based on the findings of the study, the following conclusions are drawn: Most of the respondents were second-year Tausug female students taking the Bachelor of Elementary Education program; The level of satisfaction of the respondents in terms of instruction and facilities is very high. Their level of satisfaction with the facilities is high. There is no significant difference in the level of satisfaction of the respondents in terms of instruction, facilities and services when they are grouped according to sex, program, level, and ethnicity.