Philippine E-Journals

Human Resources Practices for Physically Challenged Employees: Basis for Intervention Program

Ricardo Jimenez

Discipline: Human Resources Management

 

Abstract:

This study aimed to determine the relationship of level of practices like skills, educational attainment, age, and sex of Physically Challenged People (PCPs) that may affect hiring preferences in the BPO Industry and create intervention programs for Human Resource Practitioners. Theories on Skills Approached by Robert Katz and Kurt Fischer and Zheng Yan on dynamic skills that recognize cognitive abilities as a necessary qualification for a disabled person are the basis of the study. This study used the mixed-method design- Concurrent Analysis, which consists of Two Phases, The Quantitative Phase, which uses the tool Frequencies, Sums, Average, and Multiple Regression, and the Qualitative Phase, which uses the Coding and thematic analysis along with the synthesis of triangulation technique. A total of ten skills that a PWD must develop, preferred formal education, and disabilities that employers may still consider employable through private agencies' Human Resource Officers, Managers, and Supervisors were analyzed. Discrimination exists despite the presence of Local Laws in conjunction with International Laws on PWD, particularly on age and disability. Communication and teamwork and the ability to analyze practical computer applications are required soft and hard skills, and the researcher crafted the PCP’s program for physically challenged people and the PCP’s recruitment and selection process, respectively.