Home⇛Asian Journal of Tourism and Hospitality Research⇛vol. 4 no. 1 (2010)

The influence of mentoring on role stress, job attitude, and turnover intent

Jaemoon Lim | Miju Kim | Choong Wong Park

Discipline: tourism, transport and travel

 

Abstract:

This study investigated a casual relationship of two role stressors (role conflict and role ambiguity) between mentoring function factors (career function, psychosocial function, and role model function) and job attitude factors (organizational commitment, job satisfaction), turnover intent. Based on the results of this study, several research hypotheses were tested. The following conclusions are reached. First, career function made a negative effect on role conflict and turnover intent. On the other hand, career function did not make any significant effects on the role ambiguity. Second, as for the relationship between psychosocial function and both role stressors, it was found to be significant and negative, whereas, tumover intention was affected by psychosocial support function. Additionally, job satisfaction and organizational commitment were significantly influenced by psychosocial support factor. Third, the relationship of role modeling function to role conflict was found to be significant and negative. In addition, the association between job satisfaction and organizational commitment was significantly affected by role model function. However, role ambiguity and turnover intention were not influenced by role model



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