Hybrid Working Arrangements for Working Parents: Insights from UP Ayala Land Techno Hub&rsquo;s Global Service Center Industry in Quezon City

Tito  M. Pineda,; Jasmin  V. Mayo,

Hybrid Working Arrangements for Working Parents: Insights from UP Ayala Land Techno Hub’s Global Service Center Industry in Quezon City

Discipline: human resource management

Abstract:

The study comprehensively assesses the hybrid working arrangements for working parents in the Global Service Center Industry. Using a random sampling technique, 351 working parents employed in three (3) international organizations operating in UP Ayala Land Techno Hub, Quezon City, Philippines, were selected as participants of the study. Using non-parametric tests such as Kruskal-Wallis, Mann-Whitney, Dwass-SteelCritchlow-Fligner method, and Shapiro-Wilk test, the findings revealed positive sentiments regarding working environment, flexibility, and workload balance across all companies. However, Company C received a lower rating for portability, primarily due to its inconvenient commute. The study uncovered notable variations in perspectives based on demographics, job roles, and personal preferences. Age, job title, and position had a significant influence on opinions about the working environment, flexibility, and portability. Demographic elements exerted varying degrees of impact across different facets of hybrid work for parents. Specifically, age, job title, and years of service shaped perceptions of flexibility and portability, while workload balance appeared to be more strongly associated with the coping strategies working parents developed over time. These underscored the need to consider individual needs and experiences in tailoring strategies to address diverse employee groups. The interconnectedness emphasized the holistic approach required for the successful execution and maintenance of hybrid work arrangements.

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