Hybrid Working Arrangements for Working Parents: Insights from UP Ayala Land Techno Hub’s Global Service Center Industry in Quezon City
Tito M. Pineda | Jasmin V. Mayo
Discipline: human resource management
Abstract:
The study comprehensively assesses the hybrid working
arrangements for working parents in the Global Service
Center Industry. Using a random sampling technique,
351 working parents employed in three (3) international
organizations operating in UP Ayala Land Techno Hub,
Quezon City, Philippines, were selected as participants
of the study. Using non-parametric tests such as
Kruskal-Wallis, Mann-Whitney, Dwass-SteelCritchlow-Fligner method, and Shapiro-Wilk test, the
findings revealed positive sentiments regarding
working environment, flexibility, and workload balance
across all companies. However, Company C received a
lower rating for portability, primarily due to its
inconvenient commute. The study uncovered notable
variations in perspectives based on demographics, job
roles, and personal preferences. Age, job title, and
position had a significant influence on opinions about
the working environment, flexibility, and portability.
Demographic elements exerted varying degrees of
impact across different facets of hybrid work for
parents. Specifically, age, job title, and years of service
shaped perceptions of flexibility and portability, while
workload balance appeared to be more strongly
associated with the coping strategies working parents developed over time. These underscored the need to
consider individual needs and experiences in tailoring
strategies to address diverse employee groups. The
interconnectedness emphasized the holistic approach
required for the successful execution and maintenance
of hybrid work arrangements.
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ISSN 2945-4719 (Online)
ISSN 2012-1652 (Print)