Implementation of Flexible Work Arrangements of Employees in Different Generational Divides: Its Relationship on the Client&rsquo;s Satisfaction as Perceived by the Employees and Department Head

Aiko  Toriano,; Orbel   Canoy,

Implementation of Flexible Work Arrangements of Employees in Different Generational Divides: Its Relationship on the Client’s Satisfaction as Perceived by the Employees and Department Head

Discipline: Human Resources Management

Abstract:

This study explores the impact of implementing flexible work arrangements (FWAs) on client satisfaction and non-teaching personnel's productivity within a diverse generational workforce context as perceived by the Heads and employees themselves. With changing workplace dynamics influenced by varying generational perceptions and preferences, organizations are increasingly adopting Flexible Work Arrangements to accommodate different employee needs. This research investigates how Flexible Work Arrangement (FWA), tailored to specific generational groups (such as Baby Boomers, Generation X, Millennials, and Generation Z), influences client satisfaction levels regarding the productivity of non-teaching personnel in this educational institution. This research used a Likert-scale quantitative survey to gather comprehensive data. Responses from the head and personnel of the Schools Division Office of San Pedro City assess changes in client satisfaction and productivity metrics following the adoption of the Flexible Work Arrangement.The findings reveal the connection between implementing Flexible Work Arrangements in different generational divides and their subsequent impact on client satisfaction and non-teaching personnel’s productivity. The analysis identifies correlations between Flexible Work Arrangement satisfaction levels, service quality perceptions, and non-teaching staff productivity indicators. Ultimately, this research contributes to understanding the role of Flexible Work Arrangements in the development of positive organizational outcomes amidst generational diversity. By uncovering the relationship between flexible work arrangements and client satisfaction and non-teaching personnel productivity perceived by the head and employees, this study informs strategic human resource decisions to optimize workplace flexibility and enhance overall organizational effectiveness.

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