Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 37 no. 10 (2025)

Assessing Student Satisfaction with OSAS Programs: Insights from Bacolod City College

Adnan Balisi | Menchie Cuenca

Discipline: Education

 

Abstract:

This study assessed student satisfaction with the services provided by the Office of Student Affairs and Services (OSAS), outlined by CHED Memorandum Order 9, series of 2013, at Bacolod City College for the School Year 2023-2024. This satisfaction survey was conducted to evaluate the effectiveness of the services rendered by OSAS and to ensure the college offices are fulfilling the expectations and needs of the student body. For this study, a descriptive survey research design was employed, utilizing a validated researcher-made questionnaire to collect data from student respondents (n=350, 95% confidence interval). The results indicated varying levels of satisfaction across different service areas, where the Library and Student Organizations/Activities received “Very Good” ratings, while the Canteen/Food Services and Cultural and Sports Office were rated “Fair”, and most other services fell into the “Good” satisfaction category. The study concludes that while many services are meeting student needs adequately, there are key areas where targeted improvements are still necessary to enhance the overall student experience, as the school aims to exceed or go beyond standards. Recommendations include conducting a needs analysis survey, prioritizing service consistency, and implementing data-driven strategies for improvement. Ultimately, this research provides invaluable feedback from the student community, which is instrumental in shaping well-informed decisions concerning forthcoming programs, policies, and initiatives.



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