Home⇛Journal of Interdisciplinary Perspectives⇛vol. 3 no. 9 (2025)

Quality Management in Practice: A Comprehensive Evaluation of Compliance and Performance in Construction Projects at the Port of Dumaguete Under ISO 9001:2015 Standards

Jah Pitchy P. Mendez | Romario P. Ybañez

Discipline: management studies

 

Abstract:

The study aimed to evaluate the implementation of construction projects at the Port of Dumaguete aligned with the ISO 9001:2015 Quality Management System (QMS) standards, identify the problems encountered by the respondents, and examine the relationship between these variables. A descriptive-correlational research design was employed, with 200 randomly selected respondents, including cargo handling operators, shipping line personnel, transport service providers, and contractors. Data were collected using validated questionnaires and analyzed using the mean and Spearman’s Rank Correlation Coefficient. Findings revealed a very high level of alignment of construction project implementation with ISO 9001:2015 QMS standards, particularly in the areas of materials quality, artistry, monitoring, accountability, communication, documentation, and safety. The extent of problems encountered was generally low, though temporary berth closures due to construction were noted as a moderate issue. A significant negative relationship was found between compliance with ISO standards and the frequency of operational problems, indicating that higher compliance is associated with fewer issues in port operations.



References:

  1. Al-Otaibi, A., & Kineber, A. F. (2023). Identifying and assessing health and safety program implementation barriers in the construction industry: A case of Saudi Arabia. Applied Sciences, 13(4), 2630. https://doi.org/10.3390/app13042630 
  2. Abdelalim, A. M., & Eldesouky, M. A. (2021). Evaluating contracting companies according to quality management system requirements in construction projects. International Journal of Engineering, Management and Humanities (IJEMH) Volume, 2(3), 158-169.
  3. Agu, P. C., Njoku, E. E., Umaru, S., Eleke, N. I., Nwokoma, I. H., & Bashiru, O. T. (2022). Records management and organizational performance. ARRUS Journal of Social Sciences and Humanities, 2(1), 66-76. https://doi.org/10.35877/soshum738
  4. Balucio, R., & Badoy, A. (2023). ISO 9001:2015 employee preparedness and work engagement among construction firms in Davao City, Philippines. International Journal of Asian Economic Light (JAEL). https://doi.org/10.36713/epra12490
  5. Belmoukari, B., Audy, J. F. & Forget, P. (2023). Smart port: A systematic literature review. Eur. Transp. Res. Rev. 15, 4. https://doi.org/10.1186/s12544-023-00581-6
  6. Bhagwat, K., & Delhi, V. S. K. (2022). A systematic review of construction safety research: Quantitative and qualitative content analysis approach. Built Environment Project and Asset Management, Vol. 12 No. 2, pp. 243-261. https://doi.org/10.1108/BEPAM-04-2021-0068 
  7. Chang, S.-C., Lin, M.-H., & Tsai, J. -F. (2024). An optimization approach to berth allocation problems. Mathematics, 12(5), 753. https://doi.org/10.3390/math12050753
  8. Dagdag, J., Bete, A., & Galiza, C. (2022). Extent of compliance of a higher education institution with ISO 9001:2015 quality management system. Pedagogi: Jurnal Ilmu Pendidikan, 22(2), 92-98. https://doi.org/10.24036/pedagogi.v22i2.1269 
  9. Fredriksson, A., Janné, M., & Peltotorpi, A. (2024). Making logistic a central core in complex construction projects: A power-dependency analysis. Construction Management and Economics, 42(11-12), 963-976. https://doi.org/10.1080/01446193.2024.2364217
  10. Jia, S., Meng, Q., & Kuang, H. (2021). Equitable vessel traffic scheduling in a seaport. Transportation Science, 55(6), 1273–1293. https://doi.org/10.1287/trsc.2021.1076
  11. Islam, M., Islam, M. S., Shihab, S. R., Skitmore, M., & Nepal, M. P. (2023). Nonconformity assessment in building construction projects: A fuzzy group decision –making approach. Journal of Performance of Constructed Facilities, 37(1), 04022114. https://doi.org/10.1061/JPCFEV.CFENG-4208
  12. Karsch, K., Golparvar-Fard, M., & Forsyth, D. (2019). Constructaide: Analysing and visualizing construction sites through photographs and building models. https://doi.org/10.48550/arXiv.1912.11567
  13. Khatatbeh, A. A. (2023). Quantifying the impact of ISO 9001 standard on project and engineering management and success factors: A case of the construction industry. Engineering, Construction and Architectural Management, 30(6), 2564–2581. https://doi.org/10.1108/ECAM-07-2021-0656​
  14. Le, T. V., & Fan, R. (2024). Digital twins for logistics and supply chain systems: Literature review, conceptual framework, research potential, and practical challenges. Computers & Industrial Engineering, 187, 109768. https://doi.org/10.1016/j.cie.2023.109768
  15. Manzoor, B., Charef, R., Antwi-Afari, M. F., Alotaibi, K. S., & Harirchian, E. (2025). Revolutionizing construction safety: Unveiling the digital potential of building information modeling (BIM). Buildings, 15 (5): 828. ISSN 2075-5309
  16. Martin-Navarro, A., Sancho, M. P. L., & Medina-Garrido, V. A. (2023). Business process management systems in port processes: A systematic literature review. arXiv. https://doi.org/10.1108/BEPAM-04-2021-0068 
  17. Moradi, S., Ansari, R., & Taherkhani, R. (2022). A systematic analysis of construction performance management: Key performance indicators from 2000 to 2020. Iranian Journal of Science and Technology, Transactions of Civil Engineering, 1-17.
  18. Okonta, E. D., Okeke, F. O., Ojelabi, E. T., & Ayode, V. A. (2024). Exploring the role of quality management practices (QMS) in mitigating construction failures and building collapse. Discover Civil Engineering, 1, 111. https://doi.org/10.1007/s44290-024-00115-6
  19. Orlov, I. V. (2024). Role of document management system for business processes optimization. Problems of Theory and Methodology of Accounting, Control and Analysis. 45-49. https://doi.org/10.26642/pbo-2024-2(58)-45-49
  20. Oyewole, O. (2024). Exploring the role of quality management practices (QMS) in mitigating construction failures and building collapse. Discover Civil Engineering. https://link.springer.com/article/10.1007/s44290-024-00115-6 
  21. Pantalunan, C. H., Renomeron, C. L., De Castro, P. S. A., Manzon, R. D., & Jocson, J. C. (2021). Elements of delays in construction management of DPWH Aurora district engineering office. Engineering and Technology Journal e-ISSN: 2456-3358, Volume 06 Issue 06 June-2021, Page No.-902-907. https://doi.org/10.47191/etj/v6i6.02  
  22. Peng, W., Bai, X., Yang, D., Yuen, K. F., & Wu, J. (2022). A deep learning approach for port congestion estimation and prediction. Maritime Policy & Management, 50(7), 835–860. https://doi.org/10.1080/03088839.2022.2057608
  23. Rehan, A., Thorpe, D., & Heravi, A. (2024). Leadership practices and communication framework for project success – The construction sector. Organization, Technology and Management in Construction: an International Journal, 16(1), 204–223. https://doi.org/10.2478/otmcj-2024-0016​
  24. Reyes-Garcia, A. J., Arenas, K. R., Manzon, R. D. S., Loria, S. A., & Galang, A. G. (2021). Construction safety management assessment of the local government unit of Dingalan, Aurora Philippines. International Journal of Progressive Research in Science and Engineering, 2(12), 52-56.
  25. Sarmiento, E., Landström, C., & Whatmore, S. J. (2023). Stakeholder engagement does not guarantee impact: A co-productionist perspective on model-based drought research. Social Studies of Science, 54(2), 210-230. https://doi.org/10.1177/03063127231199220 
  26. Sarvari, H., Edwards, D. J., Rillie, I., & Roberts, C. (2025). Barriers, bottlenecks, and challenges in implementing safety I- and safety II-enabled safe systems of working in construction projects: A scoping review. Buildings, 15(3), 347. https://doi.org/10.3390/buildings15030347
  27. Susanto, D.A., Suef, M., Karningsih, P. D., & Prasetya, B. (2024). ISO 9001 implementation model: A review and future research agenda. The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-10-2023-0343
  28. Tahrir, M., & Barus, M. D. B. (2023). The effectiveness of implementing the quality management system ISO 9001; 2015 in supervising road and bridge projects in South Sulawesi province. International Journal of Economic, Technology and Social Sciences (Injects), 3(2), 375–380. https://doi.org/10.53695/injects.v3i2.857
  29. Turbaningsih, O. (2022). The study of project cargo logistics operation: A general overview. J. shipp. trd. 7, 24. https://doi.org/10.1186/s41072-022-00125-6
  30. Winge, S., Albrechtsen, E. A. M., Arnesen, J. (2019). A comparative analysis of safety management and safety performance in twelve construction projects. J Safety Res. 2019:71:139-52. https://doi.org/10.1016/j.jsr.2019.09.015
  31. Xia, N., Ding, S., Ling, T., & Tang, Y. (2024). Safety climate in construction: A systematic review of influencing factors and research trends. Engineering, Construction and Architectural Management, 31(10), 3973-4000–134. https://doi.org/10.1108/ECAM-11-2022-1074
  32. Zhou, F., Yu, K.,  Xie, W., Lyu, J., Zheng, Z., & Zhou, S. (2024). Digital twin-enabled smart maritime logistics management in the context of industry. 5.0. IEEE Access. PP. 1-1. https://doi.org/10.1109/ACCESS.2024.3354838

Tools


Copyright © 2025  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic