Lived Experiences of Master’s Students Using ChatGPT: A Phenomenological Study
Jessa May G. Granada | Bless Joy G. Adlaon | Robin C. Aclan | Mary Rose Domato | Anabel E. Olasiman | Leslie Rose B. Suello | Daryl G. Virtudazo | Luzminda G. Machete
Discipline: Education
Abstract:
The increasing use of ChatGPT in education has prompted inquiries into its impact on learning, yet limited research has examined in depth students' experiences with this tool. This phenomenological study examined the academic integrity, critical thinking, and emotional challenges encountered by master’s students in using ChatGPT for educational purposes. Ten master’s students, selected through purposive sampling, participated in semi-structured interviews. Data were gathered through recorded and transcribed interviews and analyzed using thematic analysis. To ensure credibility and reliability, member checking and an audit trail were employed. Findings revealed four major themes: convenience and accessibility, where students valued ChatGPT’s ability to simplify complex concepts; concerns of over-reliance, as students feared dependency might reduce independent thinking; integrity in usage, as participants emphasized balancing AI support with academic honesty; and challenges to creativity and critical thinking, where doubts arose regarding originality and depth of reasoning. These results suggest that while ChatGPT enhances efficiency and accessibility, it also presents risks that may affect intellectual independence and authenticity. The study implies the importance of developing institutional guidelines on responsible AI use, integrating digital literacy and AI ethics into curricula, and encouraging critical engagement with AI-generated content. By addressing these concerns, higher education can maximize the educational benefits of ChatGPT while safeguarding academic integrity and fostering deeper learning.
References:
- Ampo, W. M. (2025). Voices of English major students in a literary criticism course in the age of artificial intelligence. HCMCOUJS-Social Sciences, 16(3), http://doi.org/10.46223/HCMCOUJS.soci.en.16.3.3838.2026
- Braun, V., & Clarke, V. (2008). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
- Cai, Q., Lin, Y., & Yu, Z. (2023). Factors influencing learner attitudes towards ChatGPT-assisted language learning in higher education. International Journal of Human-Computer Interaction (2023). https://doi.org/10.1080/10447318.2023.2261725
- Caratiquit, K., & Caratiquit, L. (2023). ChatGPT as an academic support tool on the academic performance among students: The mediating role of learning motivation. Journal of Social, Humanity, and Education. 4. 21–33. http://doi.org/10.35912/jshe.v4i1.1558
- Chaudhry, I. S., Sarwary, S. A., El Refae, G., & Chabchoub, H. (2023). Time to revisit existing students’ performance evaluation approach in the higher education sector in a new era of ChatGPT — A case study. Cogent Education 10(1). https://doi.org/10.1080/2331186X.2023.2210461
- De Angelis, L., Baglivo, F., Arzilli, G., Privitera, G. P., Ferragina, P., Tozzi, A. E., & Rizzo, C. (2023). ChatGPT and the rise of large language models: The new AI-driven infodemic threat in public health. Frontiers in Public Health, 11, 1166120. https://doi.org/10.3389/fpubh.2023.1166120
- Dergaa, I., Chamari, K., Zmijewski, P., & Saad, H. B. (2023). From human writing to artificial intelligence-generated text: Examining the prospects and potential threats of ChatGPT in academic writing. Biology of Sport, 40(2), 615–622. https://doi.org/10.5114/biolsport.2023.125623
- Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., & Wright, R. (2023). Opinion paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges, and implications of generative conversational AI for research, practice, and policy. International Journal of Information Management, 71, 102642. https://doi.org/10.1016/j.ijinfomgt.2023.102642
- Estrellado, C. J. (2023). Artificial intelligence in the Philippine educational context: Circumspection and future inquiries. International Journal of Scientific and Research Publications 4: 16. http://dx.doi.org/10.29322/IJSRP.13.04.2023.p13704
- Ferrajão, P. C. (2020). The role of parental emotional validation and invalidation on children’s clinical symptoms: A study with children exposed to intimate partner violence. Journal of Family Trauma, Child Custody & Child Development, 17(1), 4 20. https://doi.org/10.1080/15379418.2020.1731399
- Fidan, M., & Gencel, N. (2022). Supporting the instructional videos with Chatbot and peer feedback mechanisms in online learning: The effects on learning performance and intrinsic motivation. Journal of Educational Computing Research, 60 (7) (2022), pp. 1716-1741. https://doi.org/10.1177/07356331221077901
- Gerlich, M. (2025). AI tools in society: Impacts on cognitive offloading and the future of critical thinking. Center for Strategic Corporate Foresight and Sustainability, SBS Swiss Business School, 8302 Kloten-Zurich, Switzerland Societies 2025, 15(1), 6. https://doi.org/10.3390/soc15010006
- Go, S. (2024). 15 Benefits of ChatGPT (+8 disadvantages). Retrieved from https://www.semrush.com/blog/benefits-chatgpt/
- Grinschgl, S., & Neubauer, A. C. (2022). Supporting cognition with modern technology: Distributed cognition today and in an AI-enhanced future. Frontiers in Artificial Intelligence, 5, 908261. https://doi.org/10.3389/frai.2022.908261
- Gsenger, R., & Strle, T. (2021). Trust, automation bias, and aversion: Algorithmic decision-making in the context of credit scoring. Interdisciplinary Description of Complex Systems: INDECS, 19(4), 540558. https://hrcak.srce.hr/clanak/392417
- Habibi, A., Muhaimin, M., Danibao, B., Wibowo, Y., Wahyuni, S., & Octavia, A. (2023). ChatGPT in higher education learning: Acceptance and use. Computer and Education: Artificial Intelligence, Vol. 5, 2023, 100190. http://doi.org/10.1016/j.caeai.2023.100190
- Hatem, R., Simmons, B., & Thornton, J. E. (2023). Chatbot confabulations are not hallucinations. JAMA Internal Medicine 2023;183;(10):1177 https://doi.org/10.1001/jamainternmed.2023.4231
- Iskender, A. (2023). Holy or unholy? Interview with open AI’s ChatGPT. European Journal of Tourism Research, 34, 3414. https://doi.org/10.54055/ejtr.v34i.3169
- Jafari, F., Keykha, A. (2023). Identifying the opportunities and challenges of artificial intelligence in higher education: A qualitative study. Journal of Applied Research in Higher Education (2023) 16 (4): 1228-1245 https://doi.org/10.1108/JARHE-09-2023-0426
- Jukiewicz, M. (2024). The future of grading programming assignments in education: The role of ChatGPT in automating the assessment and feedback process. Thinking Skills and Creativity (2024) 52; 101522. https://doi.org/10.1016/j.tsc.2024.101522
- Kasneci, E., Sessler, K., Küchemann, S., Bannert, M., Dementieva, D., Fischer, F., Gasser, U., Groh, G., Günnemann, S., Hüllermeier, E., Krusche, S., Kutyniok, G., Michaeli, T., Nerdel, C., Pfeffer, J., Poquet, O., Sailer, M., Schmidt, A., Seidel, T., Kasneci, G. (2023). ChatGPT for good? On opportunities and challenges of large language models for education. Learning and Individual Differences, Volume 103, 102274. https://doi.org/10.1016/j.lindif.2023.102274
- Lund, B. D., & Wang, T. (2023). Chatting about ChatGPT: How may AI and GPT impact academia and libraries? Library Hi Tech News 40(3), 26–29. DOI:10.1108/LHTN-01-2023-0009
- Mbalaka, B. (2023). Epistemically violent biases in artificial intelligence design: The case of DALL-E 2 and Starry AI. Digital Transformation and Society, 2, 376- 402. https://doi.org/10.1108/DTS-01-2023-0003
- McGee, R. W. (2023). Is ChatGPT biased against conservatives? An empirical study. SSRN. https://ssrn.com/abstract=4359405
- Pokkakillath, S., & Suleri, J. (2023). ChatGPT and its impact on education. Research in Hospitality Management, 13(1), 31–34. https://doi.org/10.1080/22243534.2023.2239579
- Sallam, M. (2023). ChatGPT utility in healthcare education, research, and practice: Systematic review on the promising perspectives and valid concerns. Healthcare 2023, 11(6), 887. https://doi.org/10.3390/healthcare11060887
- Sánchez, O. V. (2023). Uso y percepción de ChatGPT en la educación superior. RITI, 11(23). https://doi.org/10.36825/RITI.11.23.009
- Stokel-Walker, C. (2023). ChatGPT listed as author on research papers: Many scientists disapprove. National Library of Medicine. Nature. 2023 Jan; 613(7945):620-621. doi: 10.1038/d41586-023-00107-z
- Tsai, C.-C., Cheng, Y.-M., Tsai, Y.-S., & Lou, S.-J. (2023). Impacts of the AIOT implementation course on the learning outcomes of senior high school students. Education Sciences, 11(2), 82. https://doi.org/10.3390/educsci11020082
- van Dis, E., Bollen, J., Zuidema, W., van Rooij, R., & Bockting, C. L. (2023). ChatGPT: Five priorities for research. Nature, 614, 224–226. https://doi.org/10.1038/d41586-023-00288-7
- Vargas-Murillo, A. R., de la Asuncion, I. N. M., & Guevara-Soto, F. (2023). Challenges and opportunities of AI-assisted learning: A systematic literature review on the impact of ChatGPT usage in higher education. International Journal of Learning, Teaching and Educational Research, 22 (7):122–135. 10.26803/ijlter.22.7.7
- Wang, H., Wu, W., Dou, Z., He, L., & Yang, L. (2023). Performance and exploration of ChatGPT in medical examinations, records, and education in Chinese: Pave the way for medical AI. International Journal of Medical Informatics, 177:105173. https://doi.org/10.1016/j.ijmedinf.2023.105173
- Watanobe, Y., & Rahman, M. (2023). ChatGPT for education and research: Opportunities, threats, and strategies. MDPI. Appl. Sci. 13(9):5783. https://doi.org/10.3390/app13095783
- Xia, X., & Li, X. (2022). Artificial intelligence for higher education development and teaching skills. Wireless Communications and Mobile Computing. https://doi.org/10.1155/2022/7614337
- Doğan, Y., Batdı, V., Topkaya, Y., Özüpekçe, S., & Akşab, H. (2025). Effectiveness of artificial intelligence practices in the teaching of Social Sciences: A multi-complementary research approach on pre-school education.
- Zaremba, A., & Demir, E. (2023). ChatGPT: Unlocking the future of NLP in finance. Modern Finance, 2023, 1(1):93-98 https://doi.org/10.61351/mf.v1i1.43
- Zhao, X. (2022). Leveraging Artificial Intelligence (AI) technology for English writing: Introducing wordtune as a digital writing assistant for EFL writers. Sage Journals. RELC Journal, 54(3). https://doi.org/10.1177/00336882221094089
Full Text:
Note: Kindly Login or Register to gain access to this article.
ISSN 2984-8385 (Online)
ISSN 2984-8288 (Print)