Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 6 no. 10 (2025)

Organizational Commitment as A Mediator of Employee Engagement and Retention Among Non-Teaching Staff: Evidence from Selected Universities in Cebu City

Madelline Rico | Mark Anthony N. Polinar | Alexander Franco A. Delantar | Jinky R. Delantar

Discipline: management studies

 

Abstract:

Employee retention is a critical concern in universities, as frequent turnover is disruptive and increases operational costs. In Cebu City, non-teaching staff play a vital role in sustaining academic services, yet their retention often depends on how engaged and committed they feel toward their institutions. This study examined whether organizational commitment mediates the relationship between employee engagement and employee retention among non-teaching personnel in selected Cebu universities. Using a quantitative correlational design, survey data were gathered from 100 staff members and analyzed through descrip-tive statistics, Spearman’s rho, and structural equation modeling. Re-sults revealed high engagement, strong organizational commitment, and generally positive retention intentions. Mediation analysis con-firmed that while engagement directly predicts retention, commitment strengthens this link by fostering loyalty and value alignment. These findings suggest that recognition, fair policies, and growth opportuni-ties enhance both engagement and commitment, leading to a more sta-ble workforce. The study highlights the importance of non-teaching staff in ensuring institutional continuity and offers insights for higher education administrators on reducing turnover risk.



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