Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 46 no. 1 (2025)

Relationship Between Stress Management Practices and Job Performance among Selected Work from Home Call Center Employees in Lipa City: Basis for Stress Management Program

Jonathan Burgos | APRIL D. ACIELO

Discipline: others in psychology

 

Abstract:

This research aims to investigate the impact of stress management practices on job performance among selected workfrom-home (WFH) call center employees in Lipa City. The study utilized a self-made survey questionnaire and was responded to by two hundred twenty (220) employees from various BPO companies operating remotely within the city. The findings revealed that most employees frequently use time management, regular short breaks, physical exercise, and online social interaction as primary stress management strategies. Overall, respondents reported moderate to high levels of job performance, particularly in areas such as task completion, responsiveness, and communication. The study also found a strong positive correlation between stress management practices and job performance, indicating that employees who regularly engage in proactive stress coping strategies—such as mindfulness, structured routines, and peer support—tend to perform better. In contrast, employees relying on reactive or passive strategies (e.g., avoidance, excessive multitasking) reported lower performance outcomes. Notably, respondents cited digital fatigue, inconsistent work schedules, and challenges to work-life boundaries as major sources of stress. These stressors negatively impacted concentration, motivation, and job satisfaction for a significant portion of the sample. These findings underscore the importance of implementing structured support systems for remote employees. A targeted stress management program is proposed, focusing on time-use planning, supervisor communication, mental health resources, and physical wellness activities to enhance employee well-being and sustain job performance in a remote work setup.



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