Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 47 no. 3 (2025)

School-Based Non-Teaching Personnel Level of Satisfaction and their Work Performance in DepEd Division of Valencia City

Kristy Len Obedencio | Wilfredo Miasco Jr

Discipline: Education

 

Abstract:

This study examines the relationship between workplace satisfaction and job performance among school-based non-teaching personnel in the Department of Education (DepEd) Division of Valencia City for the 2024–2025 school year. Utilizing a quantitative descriptive-correlational research design, data were collected from 80 respondents through a structured survey that focused on five key domains: Work and Workplace, Workplace Environment, Recognition, School Culture, and Compensation and Benefits. The findings reveal that while respondents generally reported a high level of satisfaction—particularly in areas related to interpersonal relationships, recognition, and school culture—there were noted concerns regarding compensation and the distribution of workload. The statistical analysis revealed a significant relationship between workplace satisfaction and job performance, with compensation and benefits, as well as workplace conditions, emerging as strong predictors of performance outcomes. The study underscores the importance of enhancing job satisfaction to improve employee performance and organizational efficiency. It recommends that the DepEd Division of Valencia City adopt policy reforms to strengthen salary structures, implement balanced workload systems, expand wellness and recognition programs, and foster a more cohesive school culture. These measures can contribute to a more motivated, productive, and high-performing workforce within educational institutions.



References:

  1. Abraham, S. (2012). Job satisfaction as an antecedent to employee engagement. SIES Journal of Management, 8(2).
  2. Abu-Shamaa, R., Al-Rabayah, W., & Khasawneh, R. T. (2015). The effect of job satisfaction and work engagement on organizational commitment. IUP Journal of Organizational Behavior, 14(4), 7-27.
  3. Agarwal, U. A. (2014). Linking justice, trust and innovative work behaviour to work engagement. Personnel Review, 43(1), 41-73.
  4. Agbozo, G. K., Owusu, I. S., Hoedoafia, M. A., & Atakorah, Y. B. (2017). The effect of work environment on job satisfaction: Evidence from the banking sector in Ghana. Journal of Human Resource Management, 5(1), 12-18.
  5. Amiri, M., Khosravi, A., & Mokhtari, A. A. (2010). Job satisfaction and its influential factors. Journal of Research in Health Sciences, 10(1), 42-46.
  6. Azbari, M. E., Akbari, M., & Chaijani, M. H. (2015). The effect of strategic leadership and empowerment on job satisfaction of the employees of University of Guilan. International Journal of Organizational Leadership, 4(4).
  7. Baker, S. L., Fitzpatrick, J. J., & Griffin, M. Q. (2011). Empowerment and job satisfaction in associate degree nurse educators. Nursing Education Perspectives, 32(4), 234-239.
  8. Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328.
  9. Bakotic, D., & Babic, T. (2013). Relationship between working conditions and job satisfaction: The case of Croatian Shipbuilding Company. International Journal of Business and Social Science, 4(2).
  10. BML Fabian, MVF Reyes. (2024). Job Satisfaction Among CEU Teaching and Non-Teaching Employees: Basis for A Proposed Employee Retention Program
  11. Cameron, K., Mora, C., Leutscher, T., & Calarco, M. (2011). Effects of positive practices on organizational effectiveness. The Journal of Applied Behavioral Science, 47(3), 266-308.
  12. Carnahan, D. (2013). A study of employee engagement, job satisfaction and employee retention of Michigan CRNAs (Doctoral Dissertation, University of Michigan-Flint, Flint, Michigan).
  13. Chughati, F. D., & Perveen, U. (2013). A study of teachers' workload and job satisfaction in public and private schools at secondary level in Lahore City Pakistan. Asian Journal of Social Sciences & Humanities, 2(1), 202-214.
  14. CO Angus, LJ Luna-Angus. (2023). Job Burnout Affecting Job Performance Among Teaching and Non-Teaching Personnel: Bases for Intervention
  15. Deci, E. L., & Ryan, R. M. (2008). Self-determination theory: A macrotheory of human motivation, development, and health. Canadian Psychology / Psychologie canadienne, 49(3), 182–185.
  16. Durga Wati Kushwaha1 and R.K. Lodhwal. (2013). Employee Satisfaction among Non-Teaching Staff in Higher Education: Evidence from Indian University
  17. ER Javier, JCL Deligero. (2014). Job satisfaction of the teaching and non-teaching staff of the Lyceum of the Philippines University-Batangas. International Journal of Information.
  18. F Namoc, JA Tirol. (2016). Motivation and commitment of the non-teaching personnel of the Department of Education, Division of Bohol, Philippines
  19. Field, L. K., & Buitendach, J. H. (2011). Happiness, work engagement and organisational commitment of support staff at a tertiary education institution in South Africa. SA Journal of Industrial Psychology, 37(1), 1-10.
  20. Fong, K. H., & Snape, E. (2015). Empowering leadership, psychological empowerment and employee outcomes: Testing a multi‐level mediating model. British Journal of Management, 26(1), 126-138.
  21. Graen, George B. and Uhl-Bien, Mary (1995). "Relationship-Based Approach to Leadership: Development of Leader-Member Exchange (LMX) Theory of Leadership over 25 Years: Applying a Multi-Level MultiDomain Perspective". Management Department Faculty Publications. 57.
  22. Gregory, K. (2011). The importance of employee satisfaction. The Journal of the Division of Business & Information Management, 5, 29-37
  23. Han, S. S., Moon, S. J., & Yun, E. K. (2009). Empowerment, job satisfaction, and organizational commitment: Comparison of permanent and temporary nurses in Korea. Applied Nursing Research, 22(4), e15-e20.
  24. Hashim, R. A., & Mahmood, R. (2011). What is the state of job satisfaction among academic staff at Malaysian Universities? UNITAR e-Journal, 7(1)
  25. JM Songcog, ES Guhao Jr. (2020). A structural equation model on job satisfaction among non-teaching personnel in private higher education institution in Region XII, Philippines
  26. Juma, K., Simatwa, E., & Ayodo, T. (2011). Assessment of job satisfaction and dissatisfaction among female principals in public secondary schools in Kenya: A case study of Rachuonyo North and South District. Educational Research, 2(12), 1810-1820.
  27. Karanika-Murray, M., Duncan, N., Pontes, H. M., & Griffiths, M. D. (2015). Organizational identification, work engagement, and job satisfaction. Journal of Managerial Psychology, 30(8), 1019-1033.
  28. Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Chicago: Rand-McNally.
  29. Lu, L., Lu, A. C. C., Gursoy, D., & Neale, N. R. (2016). Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and linelevel employees. International Journal of Contemporary Hospitality Management, 28(4), 737-761.
  30. M Mustafa, FK Alzubi, A Bashayreh - Ilkogretim Online. (2021). Factors Affecting Job Performance of Teaching and Non-Teaching Staff in Higher Education Levels in Oman.
  31. MC Manalo, EJC Apat. (2021). Motivational Factors and its Influence on the Job Performance of Non-academic Staff in a University
  32. Nawab, S., & Bhatti, K. K. (2011). Influence of employee compensation on organizational commitment and job satisfaction: A case study of the educational sector of Pakistan. International Journal of Business and Social Science, 2(8).
  33. O Dajero, VG Quiambao Jr. (2023). Innovative Work Behavior and Organizational Learning as Predictors of Work Engagement of Non-teaching Personnel in the Private Schools: A Convergent Method.
  34. RB Guerrero. (2024). Level Of Competence and Performance of Non-Teaching Personnel in The City Division of Ilagan: A Basis for an Upskilling.
  35. TM Bokil, VD Kulkarni, M Joshi. (2022). Factors Affecting Job Performance of Non-Teaching Staff in Higher Education Institutes in Maharashtra.
  36. Tuckman, B.W. (1965). Development sequence in small groups. Psychological Bulletin, 63, 384–399.tuck

Tools


Copyright © 2026  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic