Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 48 no. 8 (2025)

Tenureship, Lifestyle and Growth Mindset of Call Center Agents in Davao City

John Leo Vergara

Discipline: others in psychology

 

Abstract:

This study examined the moderating effect of tenureship on the relationship between lifestyle and growth mindset among call center agents in Davao City. A quantitative, non-experimental research design with moderation analysis was employed to investigate how lifestyle factors—including physical activity, nutrition, sleep quality, stress management, social connections, emotional well-being, and substance use—related to growth mindset indicators, such as embracing challenges, persistence, effort, learning from feedback, and belief in personal growth. A survey was administered to 307 call center agents across multiple BPO companies in Davao City. Descriptive statistics and inferential analyses were conducted, including mean and standard deviation for each variable and sub-variable. The results revealed a significant positive correlation between lifestyle and growth mindset (r = 0.685, p < 0.05), indicating that employees who maintained healthier lifestyle habits demonstrated stronger growth-oriented attitudes, greater resilience, and more adaptive workplace behaviors. Contrary to expectations, tenureship, measured by length of service and employment status, did not significantly moderate this relationship (p > 0.05), suggesting that lifestyle impacts growth mindset independently of tenure. The study highlighted the importance of promoting workplace wellness programs and encouraging healthy lifestyle practices to support the personal and professional development of call center employees. These findings provide practical guidance for human resource managers and organizational leaders seeking to enhance employee well-being, reduce burnout, and foster a culture of continuous learning and development. Overall, the research contributes to understanding the dynamic interp lay among lifestyle, growth mindset, and organizational factors, offering actionable recommendations to improve performance, engagement, and holistic well-being in high-demand BPO work environments.



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