Philippine E-Journals

Communication Flow in Collecting Monitoring Reports in Post-Typhoon Response in Albay

Jovelle L. Duana | Carl Dominic D. Celestial

Discipline: media studies

 

Abstract:

The main objective of this study is to assess the communication flow involved in gathering monitoring reports from local government to provincial authorities during post-typhoon operations in Albay. It specifically aims to see the actual communication practices used by provincial government and pin point the specific challenges in collecting reports. Also, the research looks into the various strategies employed to address the challenges and proposes recommendations based on the findings. A qualitative narrative design was used to gain insights into provincial authorities’ experiences in report collection as part of post-typhoon response efforts, with the end goal of improving communication flow and providing necessary support to local constituents. Data were gathered using unstructured interview guide, field notes, and audio recordings, alongside a review of relevant documents, literature, and audio recordings, alongside a review of relevant documents, literature, and studies to provide a holistic understanding of the existing communication system. Findings reveal that provincial authorities employ various communication practices in collecting monitoring reports such as SMS blast, emails, social media, point-to-point information, and radio. The main challenge found is the disruption of communication lines and internet connectivity, which significantly hinders timely report submission. To address these issues, authorities use other means of communication such as facebook messenger, that requires only minimal data, and runners. However, challenges remain, such as unstable signal, in the communication flow of report collection. This underscores importance of addressing these gaps through scholarly recommendations, enhancing the efficiency of monitoring report collection and improving the overall communication flow in post-typhoon response in Albay.