Home⇛ADMINISTRA Official Research Journal of the BSOA Program⇛vol. 2 no. 1 (2026)

When Long Shift Take A Toll: The Influence Of Shift Work Fatigue On Job Performance And Work Engagement Of Fast-Food Service Crew

Jeedee Mae Pumihic | Ellen Zonio | Blessilda Chorhang | Angelo Ignacio | Resty Gumuwang

Discipline: management studies

 

Abstract:

Shift-work fatigue is a growing concern in fast-food establishments, where demanding workloads and work schedules may affect employees’ well-being and work-related experiences. This study examined the relationship between shift-work fatigue, job performance, and work engagement among fast-food service crew. Anchored in the Effort-Recovery Theory and the Job Demands-Resources Model, the study employed a quantitative descriptive-correlational design involving fast-food service crew members from selected establishments in Maddela, Quirino; Cordon, Isabela; and Santiago City. Data were gathered using adapted measures based on the Fatigue Assessment Scale, Individual Work Performance Questionnaire, Utrecht Work Engagement Scale, and modified NASA Task Load Index. Descriptive statistics and Pearson product-moment correlation were used to analyze the data. The findings showed that respondents experienced high workload, with physical tiredness and mental exhaustion evident among the service crew. Despite these experiences, respondents demonstrated high job performance in task efficiency, service quality, productivity, and reliability. They also reported high work engagement in terms of vigor, dedication, and absorption. Shift length was not significantly related to workload. However, workload was significantly associated with physical tiredness and mental exhaustion. Shift-work fatigue was not significantly related to job performance. Physical tiredness and mental exhaustion were significantly and negatively related to vigor, but not to dedication or absorption. The findings suggest that workload, rather than shift length alone, is an important factor associated with fatigue. Although fatigue was not significantly associated with job performance, its relationship with vigor indicates potential effects on employees’ energy and active involvement at work. The study underscores the importance of workload management, recovery opportunities, and employee well-being initiatives in sustaining engagement and performance.



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