HomeThe Asia-Pacific Education Researchervol. 17 no. 2 (2008)

A Proposed Model of Higher Education Institution–Call Center Industry Partnership

Robert Keitel

Discipline: Education Development



This is a model building research, aimed at the development of a model of higher education institution – call center industry partnership. Using Pandits’ grounded theory methodology, the model emerged from data gathered from six partnership cases. The sources of data were: interviews with key people directly involved in the partnership, on-site observations, and official documents pertaining to the partnership. The resulting model explains the phenomenon of HEI-call center partnership in terms of conditions or factors that cause the formation of the partnership, strategies for initiating and perpetuating the partnership, contextual conditions within which the partnership is couched, and the consequences or outcomes of the partnership.