HomeAsia-Pacific Social Science Reviewvol. 11 no. 1 (2011)

Delivering Better Government: Assessing the Effectiveness of Public Sector Organizations

Ajmal Waheed | Norma Mansor | Noor Azina Ismail



This paper assesses the effectiveness of public sector organizations (PSOs) by employing a framework of effectiveness, efficiency, relevancy and creativity (EERC). However, this particular paper assesses only the effectiveness dimension of organizational performance; the three remaining dimensions are outside of its ambit. While discussing the above, public sector training institutes (PSTIs) were used for illustrative purposes. Four sets of questionnaires focusing on four different target groups were developed to collect pertinent data. Results show that PSTIs are not realizing their objectives and that their training programs are not consistent with the policy objectives and trainees’ needs, thus scoring low on effectiveness. It is hoped that the findings of the study will have practical implications for trainees, PSTIs, policy makers and on many other on-going performances-oriented policies and programs to improve the effectiveness of PSOs.