Philippine E-Journals

Level of Sanitation and the Customers’ Satisfaction among the Selected Night Café A La Carte in Divisoria, Cagayan De Oro City

Emily Eran Kionisala

Discipline: Health

 

Abstract:

<p style="text-align: justify;">The study conducted at Night Café A la Carte in Divisoria, Cagayan de Oro City delved into an analysis of the level of sanitation focused on the following major points: (1) the level of sanitation in the a la carte; (2) the level of satisfaction among their customers; (3) the significant relationship between the level of sanitation of the A la Carte in Divisoria and their customers. In answering these problems, the researchers used the descriptive design in order to determine the sanitation in the Night cafe a La Carte by comparing the views of the vendors and the researchers' observation by using the approved observation checklist between the gathered information from the cafe's customers. The analyses yielded this result that there is a positive correlation between the water source, cooking area, waste disposal and proper dishwashing on the level of sanitation at the Night cafe A la carte and the customers' satisfaction in terms of cleanliness and appearance of the area and customer service and their correlation. In conclusion, there is a positive correlation between the water source, cooking area, waste disposal and proper dishwashing as to the level of sanitation of the vendors and the satisfaction of the customers in terms of the services offered and the location. Therefore, the level of sanitation varies from one A la Carte to another. However, the proper sanitation must be observed to gain customer's satisfaction.</p>