In its quest to deliver not only quality education but also quality services, the Technological Institute of the Philippines (TIP) religiously adopts the Kaizen Principle of “Continuous Improvement” to respond effectively to the needs and demands of its clients who are the students. The study aimed to determine the predictors of students’ satisfaction with the Medical-Dental Services Office of TIP-Manila by assessing the profile of the office and determining its strengths and weaknesses. Through this, the office can meet every expectation and achieve its vision of delivering quality health care to its clients.
This study aimed to determine the predictors of student satisfaction with the medical and dental services of TIP-Manila and soliciting the perception of the student- respondents on its efficiency. Primarily, it sought to determine the profile of the respondents, the profile of the medical and dental office, and the level of student satisfaction and what variables predict student satisfaction.