Philippine E-Journals

Customer Service Efficiency of Penong’s Restaurant in Davao City as Assessed by ND/HRM Students of University of the Immaculate Conception

Kelvin Roy R Hermosisima | John Paul C Tan

 

Abstract:

The primary purpose of this study was to investigate the customer service efficiency of Penong’s Restaurant in Davao City. The study attempted to determine whether the service of the said restaurant is efficient or not, to determine the different kinds of services of Penong’s Restaurant such as food amenities, food service and customer service of the employees. The respondents of this study were the ND/HRM students in the main campus of the University of the Immaculate Conception. The age bracket ranges from sixteen (16) to twenty one (21) years of age in both sexes. This study describes the capability of the staff in rendering services such as food amenities, food and customer assistance. Fifty students of the University of the Immaculate Conception served as respondents of this study. They evaluated the rendering of the services in the terms of the criteria listed in the survey forms. Food service and food amenities are more acceptable to the majority rather than in customer services. It is recommended that employees enhance their knowledge in applying customer service. Many have commented that the service is best except the customer service which needs improvement.