Philippine E-Journals

Mediating Effect of Morale on the Relationship between Cross-Department Training and Work Performance of Employees of the Hotel Industry in Davao Region

James Michael I. Salvador

 

Abstract:

The hotel business had increased tremendously and competition had become intense. Maintaining a good workforce and equipping employees with skills and attitude to constantly please guests had become a challenge for the hotel management. The purpose of this study was to examine the mediation model by investigating the relationship between cross-department training and work performance with morale as the mediator. The study utilized quantitative, descriptive correlational and used mediation technique with Sobel Z-test to further evaluate whether morale significantly mediated the relationship between cross- department training and work performance. An adapted survey questionnaire which was validated by experts and pilot tested was used in this study. Using purposive sampling and complete enumeration, the researcher selected 285 regular employees as respondents who had undergone cross-department training in the accredited Department of Tourism star-rated hotels in Davao Region. Findings of the study showed that the level of cross-department training, work performance, and morale were high. There were significant positive relationships between cross-department training and work performance, morale and work performance, and cross-department training and morale. It showed that morale partially mediated the relationship of cross department training on work performance.