Discipline: Hotel and Restaurant Management
This case study aimed to observe the standard operating procedures of Leslie’s Restaurant in Tagaytay City in the areas of purchasing, receiving, and storage area as well as to determine the compliance of its employees who were tasked in such areas.
The researchers observed the actual practices of the restaurant’s compliance in the areas of purchasing, receiving, and storage to the standard procedures. An interview with the key informant was conducted and an observation checklist was used to gather data. The actual observations were then compared to the personnel’s compliance through the interpreted mean values using descriptive statistics.
The purchasing practices were rated very good which means that the purchasing officers abide with the standard operating procedures in using purchase order, checking the items all the time. In the receiving process, a very good rating was also given while a good rating was given in the storage procedures because it does not completely follow the standard procedures.