Philippine E-Journals

Serbigo Serbisyo on the Go!: Online job order mobile application for non-professional workers

Kent Nolan P. Juliano | Wilmer Andre E. Cruzado | Kyle Daniel P. De Ramos | Mia V. Villarica

 

Abstract:

The way we live, the way we conduct daily tasks, and the way our society are all profoundly impacted by the deep integration of technology into our daily lives. The research aims to develop and evaluate a web and mobile application that empowers vulnerable workers in the informal sector in marketing their services and locating employment opportunities, as well as offering convenience to users by connecting them with workers in the area who are qualified to manage the task at hand. The researchers were able to swiftly transform system requirements to system design and development which was carried out using the SCRUM software methodology. Black box methodology was utilized in the system testing and the Technology Acceptance Model and ISO/IEC 25010 software metrics were integrated during the evaluation phase. The system was tested in various test scenarios and revealed it was fully functional and ready for deployment. Mutually, service finders and providers of the developed mobile applications were very satisfied, acknowledging its convenience in user experience and future earning possibility it provides. The evaluation also revealed that the developed system is timely, efficient and useful especially considering the current global situation. An implementation plan, business model and financial analysis should be established to generate profit for the community.