Home⇛Psychology and Education: A Multidisciplinary Journal⇛vol. 14 no. 4 (2023)

Assessing User Satisfaction and Usability of a University Portal: A Quantitative Study Utilizing the Computer System Usability Questionnaire (CSUQ)

Adelfa Acala | Hidear Talirongan

Discipline: Education

 

Abstract:

This quantitative study assessed user satisfaction and usability of a university portal, specifically the Online Portal Empowered Netizens (OPEN), utilizing the Computer System Usability Questionnaire (CSUQ). The study involved distributing a modified version of the CSUQ to 185 college students from Mindanao State University Lanao del Norte Agricultural College. The questionnaire measured four categories: Student portal Usefulness (SYSUSE), Information Quality (INFOQUAL), Interface Quality (INTERQUAL), and Overall Usability (OVERALL). Data was collected through an online questionnaire, and the responses were processed using Microsoft Office Excel. The study found that the student portal performed well in terms of usefulness, information quality, interface quality, and overall usability, positively impacting students' academic experience. However, it is important to note that the findings are limited to the specific university and may not be generalizable to other institutions. The study recommends continuous monitoring and updating of the portal to ensure its relevance and user- friendliness, as well as seeking regular user feedback to identify areas for improvement. Overall, this study provides valuable insights into the usability of a university portal and offers recommendations for enhancing the user experience.



References:

  1. Al-Hassan, A. A., AlGhannam, B., Naser, M. B., & Alabdulrazzaq, H. (2021). An Arabic translation of the computer system usability questionnaire (CSUQ) with psychometric evaluation using Kuwait university portal. International Journal of Human–Computer Interaction, 37(20), 1981-1988.
  2. Alhadreti, O. (2021). Assessing academics’ perceptions of blackboard usability using SUS and CSUQ: A case study during the COVID-19 pandemic. International Journal of Human–Computer Interaction, 37(11), 1003-1015.
  3. Arthana, I. K. R., Pradnyana, I. M. A., & Dantes, G. R. (2019, February). Usability testing on website wadaya based on ISO 9241-11. In Journal of Physics: Conference Series (Vol. 1165, No. 1, p. 012012). IOP Publishing.
  4. Ataide, M. C. G., Bernardi, F. A., Marques, P. M. D. A., & Felício, C. M. D. (2023, April). Web version of the protocol of the orofacial myofunctional evaluation with scores: usability and learning. In CoDAS (Vol. 35, p. e20220026). Sociedade Brasileira de Fonoaudiologia.
  5. Azami, H. H. R., & Ibrahim, R. (2019). Development and evaluation of massive open online course (MOOC) as a supplementary learning tool: An initial study. International Journal of Advanced Computer Science and Applications, 10(7).
  6. Bitkina, O. V., Kim, H. K., & Park, J. (2020). Usability and user experience of medical devices: An overview of the current state, analysis methodologies, and future challenges. International Journal of Industrial Ergonomics, 76, 102932.
  7. Hajesmaeel-Gohari, S., Khordastan, F., Fatehi, F., Samzadeh, H., & Bahaadinbeigy, K. (2022). The most used questionnaires for evaluating satisfaction, usability, acceptance, and quality outcomes of mobile health. BMC Medical Informatics and Decision Making, 22(1), 22.
  8. iEduNote. [Online]. Stratified Random Sampling: Meanings, Procedure, Examples. Available: https://www.iedunote.com/stratified-random-sampling [Accessed: May 25, 2023]
  9. Indonesian High School Students. International Journal of Advanced Computer Science and Applications, 11(3).
  10. Lewis, J. R. (2019). Measuring perceived usability: SUS, UMUX, and CSUQ ratings for four everyday products. International Journal of Human–Computer Interaction, 35(15), 1404-1419.
  11. Lewis, J. R. (2018). The system usability scale: past, present, and future. International Journal of Human–Computer Interaction, 34(7), 577-590.
  12. Lewis, J. R (2018). Measuring perceived usability: The CSUQ, SUS, and UMUX. International Journal of Human–Computer Interaction, 34(12), 1148-1156.
  13. Manglapuz, S. J. R., & Lacatan, L. L. (2019). Academic management android application for student performance analytics: A comprehensive evaluation using ISO 25010: 2011. Int. J. Innov. Technol. Explor. Eng, 8(12), 5085-5089.
  14. Owusu-Fordjour, C., Koomson, C. K., & Hanson, D. (2020). The impact of Covid-19 on learning-the perspective of the Ghanaian student. European Journal of Education Studies.
  15. Paculaba, A. M. C. (2022). Extent of Implementation and Evaluation of Student Information and Accounting System (SIAS) of a State University in the Philippines. Journal of Academic Research, 7(1), 1-8.
  16. Parolai, S. (018). κ0: Origin and usability. Bulletin of the Seismological Society of America, 108(6), 3446-3456.
  17. Perlman, Gary. [Online]. Computer System Usability Questionnaire (CSUQ). Available: https://garyperlman.com/quest/quest.cgi?form=CSUQ  [Accessed: May 25, 2023]
  18. Purwaningtyas, F. (2021). Usability Evaluation of Library Information Systems Using the System Usability Scale. INFOKUM, 10(1), 750-754.
  19. Quiñones, D., Rusu, C., & Rusu, V. (2018). A methodology to develop usability/user experience heuristics. Computer standards & interfaces, 59, 109-129.
  20. Raja, R., & Nagasubramani, P. C. (2018). Impact of modern technology in education. Journal of Applied and Advanced Research, 3(1), 33-35.
  21. Terzieva, V., Paunova-Hubenova, E., Todorova, K., & Kademova-Katzarova, P. (2019, November). Learning analytics-need of centralized portal for access to e-learning resources. In 2019 Big Data, Knowledge and Control Systems Engineering (BdKCSE) (pp. 1-8). IEEE.
  22. Thomas, L., (2020). [Online]. Simple Random Sampling | Definition, Steps & Examples. Available: https://www.scribbr.com/methodology/simplerandomsampling/#:~:text=What%20is%20simple%20random%20sampling,equal%20chance%20of%20being%20selected. [Accessed: May 25, 2023]
  23. Tolle, H., Hafis, M., Supianto, A. A., & Arai, K. (2020). Perceived Usability of Educational Chemistry Game Gathered via CSUQ Usability Testing in
  24. Vogel, J. P., Comrie‐Thomson, L., Pingray, V., Gadama, L., Galadanci, H., Goudar, S., ... & Oladapo, O. T. (2021). Usability, acceptability, and feasibility of the World Health Organization Labour Care Guide: A mixed‐methods, multicountry evaluation. Birth, 48(1), 66-75
  25. Zach. (2023). [Online]. What is Slovin’s Formula? (Definition & Example). Available: https://www.statology.org/slovins-formula/. [Accessed: May 25, 2023]

Tools


Copyright © 2024  KITE Digital Educational Solutions |  Exclusively distributed by CE-Logic