Discipline: Political Science
In response to the urgent need to fix corruption that has long plagued the nation, the Philippine government enacted on June 2, 2007 the Republic Act No. 9485, otherwise known, as the “Anti-Red Tape Act of 2007” (ARTA).The study evaluated the current situation of ARTA implementation of NLRC-RAB10 with regards to the formulation of its Citizen’s Charter and re-engineering of systems, as well as, discover the problems, strengths and weaknesses in the posting of Citizen’s Charter, the accessibility of frontline services, accountability of officials and employees, and physical working condition. It employed the descriptive design. Interview, survey questionnaires, and observations were the technique used in data gathering. The data were analyzed using percentage, frequency, mean, and standard deviation. The findings of the study revealed that there was no formulation of Citizen’s Charter that was effected in compliance with RA 9485 (ARTA law). Therefore, re-engineering of the agency’s systems and procedures was not implemented. Consequently, problems were identified by customers regarding the improper posting of Citizen’s Charter, accessing Frontline services, and the physical working conditions of the office. The suggested interventions were relevant in enhancing the ARTA implementation of NLRC-RAB10.It is recommended that officials and employees of NLRC-RAB10 must revisit the provision of RA 9485 and it’s Implementing Rules and strictly adheres to all the requirements stipulated under the law. Further, the agency must consider reengineering the physical lay-out of the office.