Home⇛The Trinitian Researcher⇛vol. 13 no. 1 (2025)

Job Characteristics and Roles of Non-Teaching Personnel in Higher Education Institutions

Alyssa Jamay F Dantes

Discipline: human resource management

 

Abstract:

This study describes the job characteristics of nonteaching personnel in higher education institutions (HEIs) using the Job Characteristics Model developed by Hackman and Oldham. A convergent mixed-methods design was employed, combining survey data from 47 respondents with qualitative interviews. The findings showed that employees strongly agreed with the presence of core job dimensions, specifically autonomy (M = 3.53), task significance (M = 3.57), task identity (M = 3.54), and skill variety (M = 3.41). On the other hand, feedback (M = 3.17) was rated lower, indicating the need for improved communication and performance recognition. Overall, non-teaching staff perceived their work as meaningful and contributory to institutional success. Findings suggest that when job roles are designed with clear responsibilities, sufficient autonomy, and support, non-teaching personnel tend to show greater engagement, satisfaction, and effectiveness.



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