HomeIAMURE International Journal of Business and Managementvol. 5 no. 1 (2013)

The Effect of Emotional Exhaustion on Job Satisfaction and its Impact on Performance

Bagus Suminar | Emma Yulianti

Discipline: Business, Management



Lecturers have a variety of roles, namely: research, teaching and community services. To fulfill those roles, they can experience emotional exhaustion. A person who is experiencing emotional exhaustion is characterized by the depletion of emotional resources, such as feelings of frustration, despair, sadness, helplessness, depression, apathy towards work, irritable and easily offended and felt shackled by the tasks in the job. These conditions make a person feel unable to provide his or her jobs. The aim of this research is to examine the relationship among emotional exhaustion, work satisfaction, and lecturer performance. The research was done in STIE Perbanas Surabaya. This study uses primary and secondary data, with the number of samples of 40 lecturers. Path analysis is used to determine the effect of a variable or set of variables to another variable, whether direct or indirect influence. Results show the following: emotional exhaustion has no direct influence on the lecturer’s job satisfaction; emotional exhaustion has no direct influence on the performance of lecturers; lecturer’s job satisfaction has a direct and significant influence on the performance of lecturers; job satisfaction didn’t mediate the influence of emotional exhaustion on the performance of lecturers. The study concludes that performance remained unperturbed by the lecturer’s emotional exhaustion.