Organizational Performance of Batelec I: Basis for a proposed Total Quality Management (TQM) Model

Milagros Angelita  T. Manalo,

Organizational Performance of Batelec I: Basis for a proposed Total Quality Management (TQM) Model

Abstract:

Total Quality Management is a philosophy and strategy of total manifestation of improving and changing the way anything that has to be given out and done to create a foundation of high performance management system and to be competitively successful which is being initiated and delivered by the employees and other people in an organization. This research aims to assess the organizational performance of Batelec I for its accelerating development in the context creating a quality and excellent performing organization that will be the basis of a proposed TQM model. A descriptive research design is used and employed the triangulation process. The respondents are the employees of Batelec I. The findings showed that the management staff and the rank and file employees of the cooperative have similar views when it comes to the application of TQM and that the level of acceptance towards its application and implementation by Batelec I is agreeable. The performances of the cooperative’s entire working force or all employees are interrelated when it comes to management, process/operation and customer service. Further, Batelec I has formulated a TQM model to be able to continuously provide outstanding services, performance and competent working force. The researcher recommends to the top management to table the formulated TQM in order to continuously keep TQM alive in the organization. Early detection of organizational failure must be exercised for the improvement and advancement of Batelec I.